Frequently Asked Questions
Where do you ship?
We currently ship to eligible physical addresses within the United States only.
We do not currently ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories
- International addresses
For complete information, please review our Shipping Policy.
How long does it take to process my order?
Orders are typically processed within 2–3 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
How long does shipping take?
Standard Shipping is free and typically takes 10–14 business days after processing.
Express Shipping costs $20 and typically takes 6–8 business days after processing.
Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control
What is your return policy?
Please refer to Refund Policy for details regarding the specific return and exchange policy or contact us
What payment methods do you accept?
Hand Picked Sneakers accepts the following payment methods:
- Visa
- Mastercard
All payments must be made in full at the time the order is placed. We do not currently offer cash on delivery, installment payments, checks, money orders, or bank transfers unless otherwise stated on our website.
Is my payment information secure?
Payments are processed through secure third-party payment service providers. We do not recommend sending complete card numbers or security codes by email.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take 2–3 business days after shipment to update in the carrier’s system.
You can also track your order here:
https://handpickedsneakers.com/apps/17TRACK
Who pays for return shipping?
For returns due to a change of mind, incorrect size selection, or other non-defective reasons, return shipping costs are the responsibility of the customer.
If you receive an item that is defective, damaged, or incorrect, please contact us so we can review the issue and provide the appropriate return instructions.
How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method within 5 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
How can I contact you?
If you have questions about your order, shipping, returns, payments, or products, please contact us:
Email:info@handpickedsneakers.com
Phone:+1 305-499-0078
Customer Service Hours:Monday–Friday, 10:00 AM–5:00 PM (CST)