Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@handpickedsneakers.com.

If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label. Please do not send your item back before contacting us. Items returned without prior authorization may not be accepted.

Returns must be sent to:

Hand Picked Sneakers
8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other non-defective reasons, return shipping costs are the responsibility of the customer.

If the item you received is defective, damaged, or incorrect, please contact us so we can review the issue. If the return is approved due to our error or a qualifying product issue, we will provide appropriate return instructions and cover the applicable return shipping cost.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please include your order information and, when helpful, photos showing the issue so that we can review your request and determine an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Items that have been worn, used, damaged after delivery, or altered

• Items without their original packaging or tags, where applicable

Sale items are generally not eligible for return unless the item arrives defective, damaged, or incorrect.

If you have questions about whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, the fastest option is to return the item you received in accordance with this policy. Once your return is accepted, you may place a separate order for the item you want.

No Restocking Fee

We do not charge a restocking fee for eligible returned items.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@handpickedsneakers.com.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Hand Picked Sneakers
Address: 8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States
Phone: +1 305-499-0078
Email: info@handpickedsneakers.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)