Payment Policy

Last Updated: August 23, 2026

This Payment Policy explains the payment methods, billing procedures, payment processing, refunds, and transaction terms applicable to purchases made through Hand Picked Sneakers.

1. Accepted Payment Methods

Hand Picked Sneakers currently accepts the following payment methods:

  • Visa

  • Mastercard

All payments must be made in full at the time the order is placed.

We do not currently offer cash on delivery, installment payments, checks, money orders, or bank transfers unless otherwise stated on our website or displayed as an available option during checkout.

Available payment methods may vary depending on your location, device, or checkout configuration.

2. Payment Authorization

When you place an order, you authorize Hand Picked Sneakers and its payment service providers to charge the total amount of your order to your selected payment method.

Your order will not be processed until payment has been successfully authorized.

If your payment is declined, canceled, cannot be verified, or otherwise fails to process, your order may be delayed or canceled.

Please make sure that all billing information you provide is complete and accurate, including your:

  • Name

  • Billing address

  • Card information

  • Expiration date

  • Security code

Your billing information should match the information associated with your payment method.

3. Currency

All prices and payments displayed on our website are in United States Dollars (USD) unless otherwise stated.

If you use a payment method issued outside the United States, your card issuer, bank, or financial institution may apply currency conversion fees, international transaction fees, or other processing charges.

These additional fees are determined by your financial institution and are not collected or controlled by Hand Picked Sneakers.

4. Secure Payment Processing

Payments are processed through third-party payment service providers.

Payment information is handled in accordance with the security practices and procedures of the applicable payment provider.

Payment transactions may be subject to authorization procedures, security verification, and fraud prevention screening performed by our payment service providers or your card issuer.

For your security, please do not send complete payment card numbers, card security codes, or other sensitive payment credentials to us by email.

5. Billing Information

You are responsible for providing complete, current, and accurate billing information during checkout.

The billing address entered during checkout should match the billing information associated with your selected payment method.

Incorrect, incomplete, or inconsistent billing information may result in:

  • Payment failure

  • Additional verification

  • Order processing delays

  • Order cancellation

If you believe you entered incorrect billing information, please contact us as soon as possible.

6. Order Confirmation

After your order and payment have been successfully submitted, you will receive an order confirmation email at the email address provided during checkout.

Receiving an order confirmation does not necessarily mean that your order has been shipped.

Orders may remain subject to payment verification, fraud screening, product availability, and other reasonable order processing requirements.

We reserve the right to refuse or cancel an order for reasons including:

  • Payment authorization or verification issues

  • Suspected fraudulent activity

  • Product availability issues

  • Incorrect pricing or other listing errors

  • Incomplete or inaccurate order information

  • Other reasonable circumstances that prevent us from completing the order

If we cancel an order after payment has already been collected, any applicable refund will be issued to the original payment method.

7. Failed or Declined Payments

Payments may be declined for various reasons, including:

  • Insufficient funds

  • Incorrect card information

  • Expired payment card

  • Billing address mismatch

  • Security restrictions imposed by your card issuer

  • Transaction limits

  • Suspected fraudulent activity

  • Other restrictions imposed by your financial institution or payment provider

If your payment is declined, please verify the information entered during checkout.

You may also contact your card issuer or financial institution for additional information.

Where available, you may attempt to place the order again using another accepted payment method.

8. Duplicate or Unauthorized Charges

If you believe you have been charged more than once for the same transaction or notice a charge that you do not recognize in connection with Hand Picked Sneakers, please contact us as soon as possible.

When contacting us, please provide:

  • Your order number, if available

  • The date of the transaction

  • The amount charged

  • A brief description of the issue

For security reasons, please do not send your complete card number or card security code by email.

We will review the available transaction information and assist you with the next appropriate steps.

9. Taxes and Additional Charges

Applicable sales taxes and other required charges, if any, will be calculated and displayed during checkout based on the order and delivery information provided.

Any additional fees charged directly by your bank, card issuer, or payment provider are your responsibility and are not collected or controlled by Hand Picked Sneakers.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been approved, we will generally issue the refund within 5 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

info@handpickedsneakers.com

Refund eligibility, return requirements, and related procedures are governed by our Return & Refund Policy.

11. Chargebacks and Payment Disputes

If you have a concern regarding a payment, charge, refund, or transaction, we encourage you to contact our customer service team first so that we can review the issue and attempt to resolve it.

You may also have the right to dispute a charge with your card issuer or financial institution in accordance with applicable law and the policies of your card issuer.

If a payment dispute is opened, we may provide relevant transaction information, including order details, payment records, shipping information, tracking information, and customer communications, to the applicable payment provider or financial institution as part of the dispute review process.

Nothing in this Payment Policy limits any rights or remedies available to you under applicable law or the rules of your card issuer.

12. Fraud Prevention

To help protect our customers and our business, orders may be subject to payment verification and fraud prevention screening before processing or shipment.

We may request additional information when reasonably necessary to confirm:

  • Payment authorization

  • Billing information

  • Shipping information

  • Order details

Orders identified as potentially fraudulent, unauthorized, or otherwise requiring additional verification may be delayed, refused, or canceled.

Any information requested for verification will be handled in accordance with our applicable privacy practices.

13. Pricing Errors

We make reasonable efforts to ensure that product prices and other pricing information displayed on our website are accurate.

However, errors may occasionally occur.

If an order is placed using an incorrect price due to a technical, typographical, or other pricing error, we may contact you before fulfilling the order.

If we are unable to fulfill the order at the displayed price and the order is canceled after payment has been collected, the applicable payment will be refunded to the original payment method.

14. Changes to This Payment Policy

We may update or modify this Payment Policy from time to time to reflect changes to our payment methods, business practices, website operations, or applicable requirements.

When changes are made, the revised version will be posted on our website with an updated Last Updated date.

Changes will not retroactively alter the payment terms applicable to orders already placed, except where required by applicable law.

We encourage customers to review this Payment Policy before making a purchase.

15. Contact Us

If you have any questions or concerns regarding payments, billing, refunds, or transactions, please contact us:

Store Name: Hand Picked Sneakers
Address: 8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States
Phone: +1 305-499-0078
Email: info@handpickedsneakers.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)